Privacy Policy

1. Introduction

FoxServers.eu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us via email.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Billing Information: Payment details, billing address, and transaction history
• Technical Information: IP address, server logs, and usage data

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our hosting services
• Customer Support: To respond to your inquiries and provide technical assistance
• Account Management: To manage your account and process payments
• Communication: To send you important updates, notifications, and service-related emails
• Security: To protect against unauthorized access and ensure system security
• Legal Compliance: To comply with applicable laws and regulations

4. Email Communications

4.1 Transactional Emails

We send transactional emails that are necessary for the operation of our services. These include:

• Account notifications: Account creation, password resets, security alerts
• Service updates: Server maintenance notifications, service interruptions, security updates
• Billing communications: Invoices, payment confirmations, subscription renewals
• Support communications: Responses to support tickets and customer inquiries
• System alerts: Critical server alerts, backup notifications, resource usage warnings

4.2 Email Address Collection and Storage

We collect email addresses when you:

• Create an account with FoxServers.eu
• Submit a contact form or support request
• Subscribe to our services
• Communicate with our support team

Email addresses are stored securely in our database and used exclusively for service-related communications. We use Amazon SES (Simple Email Service) to send transactional emails, which complies with industry-standard security practices.

4.3 Email Opt-Out

While you cannot opt out of essential transactional emails required for service operation, you can manage your email preferences by contacting support@foxservers.eu. Please note that opting out of certain communications may affect our ability to provide you with important service updates.

4.4 Email Security

We implement the following security measures for email communications:

• Industry-standard encryption for email transmission
• SPF, DKIM, and DMARC authentication to prevent spoofing
• Regular security audits of our email infrastructure
• Secure storage of email addresses and contact information

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our services (e.g., payment processors, email service providers like Amazon SES)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our users

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you close your account, we may retain certain information for a reasonable period to comply with legal requirements and maintain records.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Regular backups and disaster recovery procedures

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us at support@foxservers.eu

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: